- Experience
- 1–2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Sunset Hospitality Group
Sunset Hospitality Group (SHG) is a prominent multinational lifestyle hospitality operator with an extensive portfolio comprising Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, and Fitness and Wellness Centres. With presence across 88 venues in 26 countries, SHG is dedicated to delivering authentic and diverse hospitality experiences that unite people globally.
About SUSHISAMBA Singapore
Situated atop Capital Tower, SUSHISAMBA in Singapore offers a remarkable fusion of Japanese, Brazilian, and Peruvian culture and cuisine. The venue features an elegantly designed bar and panoramic 360-degree views spanning city and sea vistas, including the vibrant Samba Room - High Energy Lounge.
Role Overview
The Reservations Officer/Hostess is responsible for managing guest inquiries, facilitating the reservation process, and enhancing revenue through upselling while ensuring a seamless and welcoming guest experience from first contact.
Key Responsibilities
- Warmly receive guests, escort them to their tables, and provide menus.
- Manage the waiting list following brand standards.
- Offer suitable seating options to guests.
- Record and handle dining reservations accurately.
- Maintain cleanliness and orderliness of tables and work areas.
- Adhere to and enforce all Reservations department procedures and protocols.
- Proactively identify opportunities to boost revenue.
- Complete daily tasks and coordinate closely with the Reservations Team.
- Review daily reservation bookings and guest arrival reports.
- Process charges for no-shows and cancellations as per policy.
- Perform other job-related duties as assigned.
Collaboration and Communication
- Work collaboratively with team members.
- Coordinate effectively with various departments to ensure clear communication.
- Engage with guests to support successful event outcomes and profitability.
Required Skills and Experience
- At least 1 to 2 years of experience in a comparable hospitality role, preferably in reservations or hostess services.
- Strong communication and interpersonal abilities.
- Experience with Seven Rooms reservation software is advantageous.
- Excellent teamwork skills with a cooperative and selfless attitude.
- Ability to remain composed and perform well under pressure.
- Demonstrated commitment to exceeding guest expectations.
- Genuine passion for delivering outstanding customer service and hospitality.
Industry
Hospitality