Reservations Agent

Overview

At voco Doha Central, located in the energetic heart of Doha, we believe a memorable hotel experience begins well before guests check in. We're seeking a Reservations Agent dedicated to delivering exceptional service, instilling guest confidence, and crafting positive first impressions that encourage guests to choose voco Doha for their stay. The hotel, newly opening, offers 147 rooms and suites blending modern comfort with the voco brand's character, near prominent business and cultural spots including Souq Waqif, the Museum of Islamic Art, and Doha Metro, with Hamad International Airport nearby.

Day-to-Day Duties

• Manage room bookings accurately through phone, email, and online platforms.
• Inform guests about room options, pricing, hotel amenities, and local points of interest.
• Handle new bookings, amendments, cancellations, and special guest requests.
• Enhance room revenue by upselling hotel services and packages.
• Ensure precise entry of all reservation data in the property management system.
• Maintain clear communication with Front Office, Sales, Revenue Management, and other departments.
• Keep track of room availability and aid in inventory oversight.
• Respond swiftly and courteously to guest inquiries and any reservation issues.
• Contribute to the smooth launch and continuous functioning of the hotel.

Required Qualifications and Skills

• Prior experience in hotel reservations, front office, or guest services roles with familiarity in reservation or property management systems.
• Excellent communication and superior customer service skills.
• Meticulous attention to detail and strong organizational capacity.
• Solid understanding of hotel operations and revenue management.
• Ability to work efficiently under pressure in a dynamic setting.
• Effective problem-solving abilities paired with a positive, guest-centric approach.
• Fluency in English is essential; proficiency in additional languages is beneficial.