Reservations Agent

Company Overview

Situated beside the residential tower, Raffles Hotel Jeddah epitomizes expert hospitality and luxury, delivering exceptional service combined with the elegance characteristic of the Raffles brand, complementing the allure of staying in Jeddah.

Role Overview

We are looking for a dedicated, customer-oriented Reservations Agent to join our team in Jeddah, Saudi Arabia. This role involves managing guest bookings, sharing detailed information about hotel offerings, and using sales strategies to maximize revenue while ensuring guest satisfaction.

Key Responsibilities

• Manage incoming reservation requests via telephone, email, and online platforms promptly and accurately
• Provide comprehensive details about room options, pricing, packages, and special promotions to prospective guests
• Employ up-selling tactics to enhance room revenue and promote hotel services
• Accurately input and maintain reservation records in the property's management system (PMS)
• Respond to guest inquiries and follow up on requests within a 24-hour window
• Support group bookings and manage room allotments as per management's instructions
• Coordinate with various hotel departments to ensure a seamless guest experience from booking through to check-out
• Regularly update hotel availability information to maximize occupancy
• Generate daily reports covering reservations, cancellations, and modifications
• Stay informed about local attractions and events to assist guest inquiries effectively
• Ensure adherence to hotel policies and industry standards
• Engage in ongoing training to stay current with new hotel offerings and reservation techniques

Qualifications and Skills

• Vocational certification in Hotel Management, Business Administration, or a Bachelor's degree in related fields
• At least one year of experience in a comparable position, or six months in reservations or front desk operations
• Proficient with Microsoft Office and property management software such as OPERA
• Strong English communication skills, both spoken and written
• Customer service focused, able to professionally engage with guests, staff, and partners
• Highly accurate data entry skills and attention to detail
• Capable of handling multiple tasks efficiently in a dynamic work setting
• Willingness to work flexible hours including evenings, weekends, and holidays as necessary
• Familiarity with hospitality industry standards and best practices
• Proven sales ability with up-selling expertise
• Maintain composure and professionalism under pressure
• Cultural sensitivity and ability to work in a diverse team environment

Additional Information

• Employees at Raffles embody the brand values and mindset by delivering service anchored in our warm Heartiest service culture.