- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Equinox Resort Amaala
Equinox Resort Amaala stands as a premium luxury destination within Saudi Arabia's visionary AMAALA project, embodying the principles of High-Performance Living. The resort emphasizes holistic wellness through Movement, Nutrition, Regeneration, and Community, providing guests with immersive and scientifically backed wellness programs that elevate physical activity, recovery, dietary habits, and interpersonal connections. Its purposeful design and transformative experience enable guests to refresh their ambition and draw inspiration from the stunning Red Sea environment. The team fosters a culture of excellence, wellbeing, and intentional hospitality situated in the heart of Triple Bay.
Role Overview
The Reservations Agent will operate full-time on-site in the Tabuk Region, responsible for managing reservation enquiries and bookings via telephone, email, and online platforms. Duties involve maintaining guest profiles and ensuring reservation data such as room availability and rates are current within the system. The agent promptly addresses guest requests, delivers detailed information about the resort’s offerings, and provides personalized suggestions to enrich visitor experiences. Coordination with front office and sales teams is essential, alongside verification of payment and booking accuracy. Adherence to established procedures to optimize occupancy and revenue, while upholding exceptional service standards, is key.
Required Qualifications and Skills
- Advanced customer service and communication abilities to engage effectively with guests.
- Expertise in reservation operations and management systems with precise handling of guest information and bookings.
- Excellent telephone manners and experience in front desk or receptionist roles.
- Demonstrated capacity to manage multiple simultaneous inquiries and prioritize duties in a dynamic, luxury hospitality setting.
- Proficiency in English is necessary, with Arabic language skills considered beneficial.
- Previous exposure to hotel reservations, front office functions, or guest services is desirable.
- Competency in use of property management and reservation software along with standard computer applications.
- Meticulous attention to detail, dependability, and dedication to providing inclusive and unbiased service to all clientele.
Industry
Hospitality