Reservation Supervisor

Company Overview

Accor is a global leader in hospitality that values individuality and offers diverse brands and roles tailored to employees' personalities. Employees are encouraged to grow and learn continuously, ensuring work remains purposeful with abundant opportunities for career development during their journey at Accor.

Located centrally in Doha, the Ibis and Adagio Doha complex presents a multi-brand hotel featuring 306 rooms and serviced apartments. The Ibis Doha offers affordable and stylish stays with convenient access to Hamad International Airport and central city attractions such as Msheireb Downtown and Souq Waqif. Guests enjoy an array of international cuisines at Charlie’s Corner including Italian, Asian, Arabic, and Indian dishes, along with signature handcrafted artisanal pizzas. The facility also includes an Infiniti pool and a high-tech gym.

Primary Responsibilities

• Oversee daily reservations operations to ensure booking inquiries and requests are handled punctually and accurately.
• Manage reservations for individuals, corporations, groups, and long-term stays, including processing changes and cancellations.
• Monitor room availability, rates, inventory levels, and booking policies continuously.
• Ensure precise reservation details, guest profiles, payment guarantees, and proper documentation.
• Collaborate with Revenue Management, Sales & Marketing, Front Office, and Finance departments to support the hotel’s commercial goals.
• Drive revenue through effective upselling, increasing booking conversions, and implementing authorized pricing strategies.
• Track tentative bookings, deposits, cancellations, no-shows, and unresolved inquiries.
• Handle guest inquiries and any reservation-related complaints with professionalism.
• Lead and coach the Reservations team to meet service standards and performance objectives.
• Compile reservation reports, monitor booking trends, and assess departmental performance metrics.
• Maintain compliance with Accor standards, hotel policies, and guest data protection regulations.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a similar field.
• At least two years of experience in hotel reservations, with preference for those who have held supervisory or senior reservation agent roles.
• In-depth understanding of reservation systems, room inventory, pricing, and revenue management concepts.
• Familiarity with Opera PMS/Opera Cloud software and Microsoft Office applications is advantageous.
• Superior communication, organizational, and problem-solving abilities.
• Proficiency in spoken and written English is required.
• Strong leadership qualities to supervise, mentor, and motivate team members effectively.
• Additional language skills are considered beneficial.

Additional Information

Commitment to Diversity & Inclusion: Accor embraces inclusion and aims to recruit and nurture a diverse workforce.

Benefits:

• Employee benefit card with discounts at Accor properties globally.
• Access to continuous learning through Accor Academies.
• Opportunities for professional growth both locally and internationally.
• Participation in Corporate Social Responsibility initiatives allowing meaningful contributions.

Work Environment: Accor fosters a respectful, trustworthy, and inclusive culture where privacy is respected and discrimination or harassment is not tolerated.