Reservation Manager

About the Role

The Reservation Manager is entrusted with the management of guest booking inquiries and reservation processing for a resort environment. This role demands exceptional communication skills, meticulous attention to detail, and a strong customer service orientation to ensure guests experience a seamless and pleasant booking journey.

Key Responsibilities

• Manage room reservation requests received through phone, email, website, and travel agency platforms.
• Assist guests in booking, making changes to, or canceling reservations efficiently.
• Accurately relay details about room categories, pricing, special packages, current promotions, and resort facilities.
• Keep reservation data updated within the property management system (PMS).
• Collaborate effectively with Front Office, Housekeeping, and Sales teams to fulfill all guest requirements.
• Keep track of room availability and implement inventory controls to maximize occupancy and revenue.
• Process guest payments and verify reservation information for accuracy.
• Respond quickly to guest inquiries and address any reservation issues professionally.
• Produce reservation reports and maintain accurate booking records.
• Ensure all reservations comply with resort policies and maintain high service standards.

Requirements

• Minimum of high school diploma or a bachelor's degree in Hospitality, Tourism, or closely related discipline.
• Previous experience in hotel or resort reservation roles is desirable.
• Familiarity with reservation platforms and property management software.
• Excellent communication abilities and customer service skills.
• Strong organizational skills with the capacity to multitask effectively.
• Proficient with Microsoft Office suite.
• Willingness to work flexible hours including weekends and public holidays.

Skills Required

• Exceptional customer service aptitude.
• Strong communication and interpersonal abilities.
• Detail-oriented and meticulous approach.
• Effective problem-solving capabilities.
• Good time management skills.
• Sales and upselling expertise.

Perks and Benefits

• Competitive monthly salary.
• Employee discounts on resort amenities and services.
• Opportunities for professional advancement within the hospitality sector.

Position Objective

The main goal of this position is to enhance resort occupancy rates and revenue while providing outstanding customer care throughout the entire reservation process.