Reservation Executive

About Dolphin Hotels Pvt. Ltd.

Based at Ramoji Film City in Hyderabad, Dolphin Hotels Pvt. Ltd. is dedicated to offering guests comfortable accommodations paired with exceptional service quality. The company emphasizes maintaining professionalism, operational efficiency, and a welcoming atmosphere.

Role Overview

This full-time, on-site position is for a Reservation Executive located in Hyderabad, responsible for managing all booking inquiries received through telephone, email, and online platforms with accuracy and timeliness.

Key Responsibilities

• Handle and process room and service reservations, ensuring updates to reservation systems are accurate and timely.
• Confirm bookings, manage changes or cancellations, and collaborate with front office and sales teams to maximize occupancy and revenue generation.
• Respond promptly to guest questions, supplying detailed information about room types, pricing, and promotional offers.
• Maintain clear communication with guests to facilitate a seamless reservation experience.
• Assist in the preparation of daily operational reports and ensure proper record keeping following company policies.

Qualifications and Skills

• Diploma or degree in Hospitality Management, Business, or a similar discipline is desirable.
• Experience with reservation processes, including familiarity with booking systems and attention to detail in data entry tasks.
• Proficient in using hotel reservation software such as IDS and comfortable with basic Microsoft Office applications.
• Capable of handling multiple tasks under pressure while maintaining professionalism, including the ability to work shifts.
• Previous experience in hotel reservations or front desk operations is a plus.
• Strong customer service orientation with skills aimed at ensuring customer satisfaction by addressing inquiries and resolving issues effectively.