Reservation Executive

Job Overview

As a Reservation Executive at Caribbean Holidays International, you will be responsible for managing and processing customer travel bookings and related inquiries, ensuring smooth coordination between clients and various service providers.

Key Duties

• Manage customer reservations including bookings, changes, cancellations, and refunds with precision.
• Communicate effectively with customers about travel packages, accommodations, flights, transfers, and other services.
• Work closely with Sales, Accounts, and Operations departments to harmonize booking and payment processes.
• Liaise with hotels, airlines, vendors, and other third parties to confirm service arrangements.
• Verify details regarding bookings such as availability, pricing, and payment status.
• Maintain comprehensive and accurate records of reservations and customer details.
• Conduct follow-ups on outstanding payments, confirmations, and necessary booking documents.
• Address and resolve customer issues promptly, providing support before and during their travels.
• Generate daily reports on booking statuses and update management accordingly.
• Ensure seamless implementation and execution of all confirmed reservations.

Additional Information

Salary offered ranges between 18000 to 20000 INR per month. The role is based in Delhi-NCR and requires onsite presence.