Reservation Executive

About Gokulam Park Coimbatore

Gokulam Park Hotel Coimbatore is a modern business hotel located conveniently close to key transport hubs such as Coimbatore International Airport (6 km), CODISSIA Trade Centre (6 km), and Coimbatore Junction (16 km). Featuring 107 well-furnished rooms and suites, the hotel offers several amenities, including an all-day dining restaurant, lounge bar, fitness center, swimming pool, and an in-house spa. Guests benefit from services such as travel assistance, laundry, and round-the-clock room service. The hotel prioritizes providing a welcoming and refined guest experience guided by its commitment to exceptional hospitality.

Role Overview

The Reservation Executive will be based on-site at Gokulam Park Coimbatore working full-time. This role entails managing room reservation requests via phone, email, and online platforms, ensuring all bookings are accurate and confirmed in a timely manner. Responsibilities include maintaining reservation systems, updating room availability and pricing, handling booking changes or cancellations, and coordinating with the front office and sales departments to maximize occupancy and revenue.

The incumbent is expected to maintain up-to-date guest records, respond promptly to inquiries, offer room upgrades and packages, and facilitate a seamless pre-arrival process. Additionally, the role involves swiftly resolving any reservation-related guest concerns while ensuring compliance with hotel regulations and contributing to overall guest satisfaction and service excellence.

Qualifications and Requirements

• Excellent communication skills to engage effectively and professionally with both guests and internal teams.
• Proficiency in reservations management and customer service to accurately handle bookings while providing courteous guest interactions.
• Skills in sales and customer satisfaction to promote hotel offerings, upsell room categories, and encourage repeat patronage.
• Previous experience in hotel reservations, front office operations, or hospitality is preferred.
• Familiarity with hotel reservation software and basic computer skills is advantageous.
• Strong organizational capabilities, meticulous attention to detail, and the ability to manage multiple inquiries efficiently.
• Willingness to work flexible hours including weekends and holidays as per operational demands.
• Possession of a diploma or degree in Hotel Management, Hospitality, or related discipline is beneficial.