Reservation Coordinator

Job Overview

As a Reservation Coordinator at Hilton, you will be instrumental in transforming guest inquiries into confirmed reservations, enhancing hotel revenue while cultivating lasting relationships with new and returning guests. Your role will bridge coordination between the Reservations, Commercial, and Front Office teams, ensuring seamless operations and memorable guest experiences through exceptional hospitality.

Key Responsibilities

• Provide welcoming and sincere hospitality services that embody the company’s dedication to being the world's most hospitable organization.
• Collaborate effectively with internal teams, including Reservations, Groups, and other departments, to maintain smooth operational workflows.
• Establish and preserve positive relationships with VIPs, loyalty program participants, corporate clients, and internal stakeholders, ensuring top-notch service quality.
• Demonstrate expertise in reservation and property management software such as OnQ PM, Delphi FDC, and The Lobby, alongside thorough knowledge of hotel services and local attractions.
• Ensure accurate handling of all reservation entries and data management; assist with front office functions as necessary.
• Drive room revenue through proactive sales initiatives, respond to guest feedback constructively, and contribute to continuous improvements in service delivery.

Required Qualifications and Skills

• Excellent interpersonal, verbal, and written communication abilities paired with a warm, professional approach.
• Strong organizational, administrative, and time management skills with a proven ability to multitask and maintain attention to detail under pressure.
• Self-driven and adaptable, capable of functioning both independently and collaboratively within a team environment.
• Proficiency in hospitality-related information systems such as OnQ and Delphi, along with Microsoft Office applications.
• Previous experience in the hospitality sector and fluency in English, particularly to support translation requirements, are considered advantages.

About Hilton

Hilton is a global hospitality leader known for welcoming more than three billion guests worldwide and committed to filling the earth with the light and warmth of hospitality. Recognized repeatedly as one of the World’s Best Workplaces, Hilton offers a rewarding workplace culture that supports team members' growth, encouraging career development and providing outstanding guest experiences. Joining Hilton means becoming part of an award-winning family dedicated to excellence in the hospitality industry.