- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Join Hilton as a Reservation Coordinator and play a key role in delivering exceptional hospitality experiences. You will be responsible for converting reservations enquiries into confirmed bookings, maximizing hotel revenue, and ensuring guest satisfaction. Collaborate closely with both internal teams and guests to create memorable stays.
Key Responsibilities
- Provide warm, welcoming service that embodies Hilton's commitment to hospitality excellence.
- Collaborate effectively with Reservations, Groups, Commercial, and Front Office teams to ensure seamless operations.
- Build and maintain strong relationships with VIP guests, loyalty members, corporate clients, and internal stakeholders.
- Maintain proficiency in hotel reservation systems such as OnQ PM, Delphi FDC, and The Lobby, alongside comprehensive knowledge of hotel services and the local area.
- Perform precise processing of reservations and data management; assist with front office tasks as needed.
- Drive revenue growth by proactively promoting room sales, addressing guest feedback, and supporting ongoing service improvements.
Qualifications
- Strong interpersonal, verbal, and written communication skills with a professional and warm approach.
- Demonstrated organizational skills and ability to manage multiple tasks efficiently under pressure.
- Detail-oriented with excellent time management and administrative abilities.
- Self-driven, adaptable, and effective both independently and within a team environment.
- Experienced in hotel reservation software (OnQ, Delphi) and proficient in Microsoft Office tools.
- Previous hospitality experience and fluency in English beneficial for translation and communication tasks.
Company Culture
Hilton is recognized globally for exceptional workplace culture, consistently listed among the World’s Best Workplaces. The company values leadership, integrity, teamwork, accountability, and a commitment to excellence. Joining Hilton means contributing to a workplace that supports career growth and celebrates outstanding guest experiences.
Industry
Hospitality