- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 25 seconds ago
- Work mode
- In office
- Education
- High school diploma or equivalent
- Resume
- Required to apply
Where you'll work
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Job description
About Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North offers guests a luxurious island getaway filled with entertainment and adventure. Spanning five acres, it features attractions such as a vibrant waterpark, a private beach, retail outlets, an exclusive beach club, and a selection of fine dining and casual restaurants. This destination is designed as the ultimate multi-inclusive vacation experience.
Role Overview
The Reservation Agent plays a vital role by managing incoming communications including calls, emails, and online booking requests. This position ensures smooth handling of guest room reservations while delivering exceptional customer service in a dynamic and fast-paced setting.
Key Responsibilities
- Respond to inbound calls, emails, and online booking inquiries related to guest reservations.
- Accurately process new bookings, cancellations, and modifications through the hotel's reservation system.
- Provide detailed information about the hotel's services, room categories, pricing, availability, and amenities to potential guests.
- Coordinate special guest requests such as early check-in, late check-out, or additional services to enhance guest satisfaction.
- Address and professionally resolve any guest concerns or complaints involving reservations or accommodations.
- Precisely record guest information, reservation details, and payment data in the booking system.
- Maintain and update booking records to prevent overbooking and errors.
- Send confirmation communications and pre-arrival instructions to guests promptly.
- Conduct follow-ups on no-shows, cancellations, and inquiries to maximize occupancy and ensure customer contentment.
Qualifications
- Minimum education: high school diploma or equivalent; a degree in hospitality, business, or related discipline is advantageous.
- Previous experience in front office operations, hospitality, or reservation handling is preferred.
- Strong verbal and written communication abilities.
- Exceptional organizational skills with high attention to detail.
- Capability to multitask efficiently within a fast-paced environment.
- Good knowledge of hotel services, room types, and amenities.
Minimum education
Higher Secondary (Class 12)