Relationship Manager

About Unipal

Unipal is a platform offering youth discounts and experiences, connecting young individuals with prominent brands and universities. Headquartered in Bahrain, Unipal operates in Saudi Arabia and Oman and is expanding across the region.

About the Role

As a Senior Relationship Manager within the Partnerships team, you will manage key brand accounts that contribute significantly to business value, revenue, and transactions. You will develop a deep understanding of each brand, including their market share and marketing expenditures, and leverage Unipal's value to enhance partnership growth and revenue. This role involves collaboration with Marketing, Operations, and Partnerships teams.

Responsibilities

• Maintain and nurture a portfolio of key partner accounts, ensuring day-to-day relationship management, account health, and retention.
• Drive growth in revenue, transaction volume, and return on investment for each brand in your portfolio.
• Analyze each brand’s business metrics, including market share and advertising spend beyond Unipal, to optimize value delivery.
• Lead contract renewals and negotiate commercial terms within predefined margins.
• Identify and close opportunities for upselling and expanding partnerships.
• Coordinate with Marketing to plan and execute campaigns and activations, ensuring they meet briefs and deadlines.
• Monitor partner accounts proactively, identifying risk or inactivity and implementing recovery strategies.
• Maintain precise partner records, activity logs, and pipeline information, providing timely reports on portfolio performance.
• Manage handover processes from Partnerships to onboard new partners to standard.
• Mentor and lead junior Relationship Managers by example.

Requirements

• 3 to 5 years of experience in account management, client services, partnerships, or operations.
• Demonstrated success in increasing revenue from existing accounts.
• Ability to handle multiple client accounts and deadlines simultaneously.
• Proficiency in pipeline management and forecasting sales outcomes.
• Strong numerical awareness and attention to detail regarding performance metrics.
• Versatile and proactive attitude, willing to take on various tasks to achieve key performance indicators.
• Fluency in Arabic and English.

Preferred Qualifications

• Experience in startup environments, marketplaces, or loyalty and rewards programs.
• Familiarity with brand marketing budgets or media buying.
• Experience working across GCC markets.