Relationship Manager (Freshers)

About NoBroker

Founded in 2018, NoBrokerHood focuses on enhancing convenience and security for residents within housing societies by offering a comprehensive suite of services accessible via mobile phones. These services include managing domestic help, visitor entry monitoring, and maintenance and utility bill payments. The platform emphasizes safety through visual and digital logging of entries and exits as well as automated staff access using biometric or facial recognition technologies.

NoBroker.com is a leading brokerage-free property platform in India that directly connects property owners, tenants, buyers, and sellers. It aims to simplify real estate dealings using transparent, tech-driven property solutions.

Job Overview

We seek dynamic, confident, and goal-oriented individuals to join as Customer Relationship Managers. Responsibilities encompass engaging with clients, understanding their needs, detailing pertinent NoBroker offerings, managing leads, and converting sales through effective communication.

Key Responsibilities

• Serve as the primary relationship manager for NoBroker's paying customers.
• Build and maintain long-term trust and open communication with customer accounts.
• Analyze customer requirements to upsell or cross-sell relevant goods and services.
• Assist customers in locating suitable tenants or homes based on their needs.
• Handle both outbound calls to potential clients and inbound queries.
• Utilize internal platforms and techniques to deliver optimal customer service.
• Negotiate with leads when representing customers.
• Keep clients informed about the status of their accounts.
• Adhere to communication protocols, guidelines, and company policies.
• Go beyond expectations to ensure exceptional customer experience.

Eligibility Criteria

• Excellent verbal communication and interpersonal skills.
• Effective persuasion, negotiation, and problem-solving capabilities.
• Fluency in English and Hindi; familiarity with regional languages is a plus.
• Basic computer proficiency with knowledge of MS Office.
• A positive outlook, eagerness to learn, and strong customer orientation.
• Ability to thrive in a target-focused sales environment.
• Open to fresh graduates and those without prior experience.

Work Schedule and Job Details

• Work hours: 10:00 AM to 7:00 PM (9 hours daily login).
• Daily talk-time goal: 4 hours.
• Working six days per week with one rotational weekly day off.
• Work conducted from the office located in Bengaluru, Karnataka.

Additional Information

The role is full-time with a focus on in-office work in Bengaluru. Candidates must demonstrate a customer-first mindset and capacity to handle sales targets effectively.