Relationship Manager

Overview

This role involves managing sales and business development activities to expand the market presence and customer base for electrical and industrial supply products. Key tasks include order processing, customer interactions, quotation management, identifying new opportunities, enhancing customer satisfaction, and close communication with the business management team.

Responsibilities

• Maintain and grow sales volumes of company products across various segments including wires, cables, solar, lighting, panels, and meters.
• Successfully meet assigned annual sales targets and maximize monthly incentive achievement based on segment performance.
• Monitor and enhance sales performance through company-defined programs.
• Increase quotation conversion rates and acquire new customers to broaden market reach.
• Expand VISL’s presence in new geographic areas or locations and promote sales of a broad product basket.
• Collaborate closely with the quotation, sales order processing, and AMO teams to ensure timely customer responses.
• Handle all customer inquiries, complaints, and ensure after-sales service excellence to guarantee customer satisfaction.
• Ensure timely collection of payments from customers.
• Regularly gather customer feedback on products and services for continuous improvement.

Requirements

• Educational qualifications include BTech or BE in Electrical or Mechanical Engineering, Bachelor of Science (BSc), Diploma in Electrical or Mechanical fields, or any graduate degree.
• Experience range from 2 to 7 years with relevant exposure to sales in wires, cables, solar, lighting, panels, meters, or related electrical components.
• Strong communication proficiency needed to interact effectively with customers and internal teams.
• Possess excellent crisis management and time management abilities.
• Assertiveness and attention to detail are essential.
• Able to manage multiple responsibilities simultaneously and work efficiently under pressure to meet deadlines.