Relationship Manager - Commercial Banking

Overview

The Relationship Manager position at Providus Bank involves fostering and sustaining impactful relationships with customers to drive the expansion of the bank's commercial banking operations. This role aims to boost product promotion and service marketing within commercial market segments while managing customer relations to secure enduring loyalty.

Key Responsibilities

• Establish and nurture business connections with both current and potential clients to increase the bank’s revenue and corporate customer base.
• Propose and finalize agreements with customers to enhance product uptake through up-selling and cross-selling strategies, while addressing customer queries and concerns promptly and effectively.
• Track and pursue sales opportunities emerging from interactions with both new and existing clients to ensure successful business acquisition or retention.
• Consistently interact with the market to attract new corporate banking customers, building relationships grounded in trust, understanding, credibility, and ethical practices.
• Conduct customer acceptance procedures prior to onboarding corporate clients, adhering strictly to bank policies and protocols.
• Engage daily with personal banking customers via face-to-face meetings, calls, and email communications to drive business growth and expand the customer base.
• Offer continuous assistance on customized corporate banking solutions to account holders and identify potential areas for extending fundamental banking services.
• Collaborate with the banking services team to guarantee accurate and timely onboarding of customers on mobile and Corporate Internet Banking platforms.
• Take part in regular sales meetings alongside the Relationship Management team leads to evaluate daily reports and strategize follow-up actions on ongoing transactions.

Qualifications & Experience

• A Bachelor’s degree in Business, Marketing, Management, or a related discipline is mandatory.
• At least five years of experience in a sales or marketing position is required.
• Current employment as a Relationship Manager within a Nigerian commercial bank is essential.