Relationship Manager

Company Overview

Matrimony.com Ltd stands as one of India's largest consumer internet firms and the most reliable matrimony brand worldwide, supported by over 3500 employees across India and internationally. It is India's pioneering consumer internet company listed publicly, boasting a market capitalization exceeding Rs. 2000 Crores.

Through its various platforms including Bharat Matrimony, Community Matrimony, and Elite Matrimony, Matrimony.com serves over five million active users with matchmaking and marriage-related services accessible via websites, mobile sites, and apps. Additionally, 130+ company-operated retail outlets reinforce its market presence. The group is diversifying into the largely unstructured $55 billion marriage services industry with offerings like matrimonybazaar.com and mandap.com, aiming to evolve into a billion-dollar revenue enterprise with lasting legacy.

Role Overview

The Relationship Manager performs critical telesales and service functions for Bharat Matrimony by promoting paid memberships over phone calls. The role involves proactively connecting with clients, clearly explaining product features, and delivering meaningful customer value. It demands deep understanding of customer needs, effective communication skills, and dedication to customer satisfaction.

Department Insight

Assisted Services provides personalized matchmaking support to busy professionals and individuals seeking help in partner discovery. Relationship Managers take pride in guiding members to find life partners, balancing empathy with professionalism.

Responsibilities

• Accurately ascertain customer requirements to tailor recommendations.
• Assist members with locating appropriate partner profiles aligned with their preferences.
• Maintain high quality service for paying members and foster solid relationships.
• Conduct thorough profile searches, screening, and shortlisting followed by establishing connections and facilitating meetings to produce success stories.
• Manage a dedicated portfolio of customers, ensuring consistent and effective follow-up.
• Welcome customers, onboard them, and create detailed member profiles.
• Understand member choices and unique qualities to enhance matchmaking.
• Deliver an 'Elite' customer experience focused on rapport and service excellence.

Requirements

• Bachelor’s degree in any discipline with at least one year of direct customer interfacing experience.
• Proven verbal and written communication skills, including fluency in local regional language.
• Strong interpersonal skills such as active listening, proactivity, integrity, and service orientation.
• Emotional intelligence and persuasion abilities.
• Presentation skills and punctuality.
• Past experience in personalized service roles is desirable.