Relationship Manager

Overview

The Relationship Manager role at PropertyGuru requires a motivated individual to significantly grow the platform's client base by targeting mass market agent clients. This position focuses on acquiring new business through strategic prospecting, comprehensive product presentations, and sustained client support.

Key Responsibilities

• Proactively secure new clients via high-volume cold calling and outreach efforts across mass market agents.
• Build and maintain a robust pipeline by consistently engaging prospective clients to generate new revenue streams.
• Participate confidently in face-to-face interactions including meetings, networking, and training events, professionally representing the company.
• Effectively communicate product benefits through persuasive pitches and demonstrations tailored to agent success.
• Establish early-stage connections with agent clients, offering guidance as they begin utilizing the platform.
• Assess client requirements to recommend the most appropriate PropertyGuru products while ensuring clear understanding of features and value.
• Facilitate onboarding and activation processes by assisting new clients with account setup and ongoing usage optimization.
• Maintain exemplary service quality, guaranteeing prompt and professional assistance for mass market clients.
• Collect market and competitor feedback to help refine products and sales tactics.
• Collaborate with colleagues to identify opportunities, share insights, and support go-to-market strategies.
• Consistently meet and exceed monthly sales and activity objectives, showing resilience and persistent drive.
• Contribute positively to team dynamics through knowledge sharing and support, fostering a cohesive work environment.

Desired Qualifications and Attributes

• Experience in sales, telemarketing, customer service, or business development within fast-paced, high-volume settings.
• A driven hunter mindset, focused on achieving outcomes with determination.
• Confidence and skill in cold calling, client engagement, and overcoming objections.
• Strong verbal communication and interpersonal capabilities to quickly connect with clients.
• A positive attitude, energetic demeanor, and resilience with an eagerness to develop commercially.
• Highly organized and self-motivated, capable of managing time efficiently and tracking performance.
• Team-oriented approach, ready to collaborate and contribute to the commercial group's success.
• Ability to operate independently with maturity, accountability, prioritized task management, and consistent delivery in dynamic environments.