Relationship Manager

Role Overview

The Relationship Manager will oversee and nurture interactions with investors, partners, and external stakeholders, ensuring effective communication, precise data management, and smooth delivery of commercial outputs that align with organizational governance and strategic plans.

Primary Responsibilities

• Serve as the chief liaison for appointed investors, maintaining steady engagement and timely updates.
• Organize, participate in, and lead meetings with investors, presenting commercial progress, timelines, and operational needs accurately.
• Distribute formal communications, notifications, and updates within established deadlines.
• Report any delays, risks, or breaches through appropriate governance channels.
• Aggregate, verify, and manage investor data such as asset portfolios, affected locations, and contract conditions.
• Manage accounts in accordance with Relationship Manager assignments and commercial procedures.
• Collaborate with Technical, Commercial & Procurement (C&P), and other internal teams for consistent, accurate information exchange.
• Compile investor communications, executive summaries, commercial briefs, and progress reports for internal and external stakeholders.
• Adhere strictly to internal governance and Mada Media/RTA protocols in all communications and actions.
• Keep detailed records of investor communications, approvals, and contractual commitments.
• Assist with compliance checks, audits, and internal reporting obligations.
• Foster trust-driven relationships to bolster long-term commercial success.
• Spot potential enhancements to investor satisfaction and operational processes.
• Represent the company professionally during all external engagements.

Required Skills and Attributes

• Excellent communication and stakeholder engagement capabilities.
• Outstanding organizational skills and meticulous attention to detail.
• Capacity to handle multiple deadlines and deliverables efficiently.
• Commercial insight with a solid grasp of contract requirements.
• Proactive in problem-solving and escalations adherence.
• Skilled in professional presentations and meeting moderation.
• Competent in cross-departmental collaboration with Technical, C&P, and leadership teams.

Qualifications and Experience

• Bachelor’s degree in Business, Communications, Marketing, or a related discipline.
• Between 3 and 6 years of experience in relationship, account, or investor relations management.
• Background in government-affiliated organizations, transport, media, or infrastructure sectors is beneficial.
• Proficient user of Microsoft Office suite and CRM platforms.
• Proven success in managing external stakeholders and delivering commercial commitments.

Performance Metrics

• Accuracy and punctuality of investor correspondence.
• Active participation and valuable input during investor meetings.
• Compliance with governance and escalation procedures.
• Quality and precision in data handling and reporting.
• Timely completion of assigned tasks.
• Positive feedback and strength of stakeholder relationships.