Regional Operations & Public Grievance Manager

Overview

Join our Pan-India social service organization as a Regional Manager overseeing administration, operations, and public grievance coordination. This role is exclusively open to women professionals committed to field-based work involving frequent interstate travel across India. You will play a vital role in bridging the gap between vulnerable communities and public authorities to ensure lawful, transparent grievance resolution.

Key Responsibilities

• Coordinate administration and operations across multiple states nationwide
• Manage public grievance processes and assist applicants with proper documentation
• Engage directly with underprivileged individuals and guide them through grievance procedures
• Collaborate with government and public agencies including local courts, revenue offices, tribunals, and high courts
• Oversee staff and field teams to ensure smooth execution of welfare, legal, and rural development programs
• Maintain case files, official correspondences, reports, and digital records including MIS and Excel documentation
• Coordinate with legal professionals and authorized advocates for case-related activities
• Participate actively in public awareness and welfare campaigns in field locations

Qualifications & Experience

• Mandatory: Graduate degree
• Preferred: Advanced qualifications such as MBA, MSW, LLB, Public Administration, Rural Development, Sociology, Commerce or related fields
• Minimum 5 years of relevant professional experience; 8-15 years preferred
• Experience desired in administration, multi-state operations, government and legal coordination, public grievance handling, NGO and social welfare management, project and team management, and MIS reporting

Language Skills

• Proficiency in English and Hindi is mandatory
• Knowledge of regional Indian languages is an advantage
• Multilingual candidates will be given additional preference

Computer Skills

• Working knowledge of MS Word, Excel, email, PDF handling, Google Drive and Google Sheets
• Experience in MIS reporting and digital file management
• Comfort with online and video communication platforms

Professional Traits

• Integrity, honesty, and accountability
• Strong leadership and administrative abilities
• Excellent communication and respectful public interaction skills
• Problem-solving aptitude and disciplined documentation habits
• Confidentiality awareness and ability to work independently

Mandatory Conditions

• No personal collection of money or unauthorized financial dealings
• No misuse of official identity or authority
• Strict adherence to assigned duties without exceeding authorized responsibilities
• Professional neutrality and discipline in all public interactions
• Willingness to travel extensively for fieldwork across India

Travel Requirements

• Extensive field visits across villages, district offices, government departments, courts, and public welfare locations
• Frequent interstate and pan-India travel with possible overnight stays away from base
• Active participation in official meetings and programs in rural and urban settings

Salary & Benefits

• Monthly salary ranging between INR 50,000 and INR 70,000, based on qualifications and experience
• Separate reimbursement of approved official travel expenses including TA/DA and accommodations

Eligibility

This position is exclusively for responsible and experienced women candidates who are ready to undertake extensive field work and travel across India alongside managing public grievance coordination and government liaison duties.

How to Apply

Applicants should submit an updated resume including a recent photograph, educational background, relevant experience, languages known, current location, salary expectations, and availability to join. Applications are accepted only via WhatsApp messages.

Important Notes

Candidates seeking solely desk-based roles or unwilling to engage in field travel should not apply. Calls are not entertained; all communications are via WhatsApp only.