Receptionist - The Jeddah EDITION

Position Summary

The Receptionist serves as the initial point of contact for guests, managing all communications including telephone, email, chat, and mobile devices. Key tasks include answering and directing calls, taking messages, processing guest requests such as wake-up calls, and logging issues into the system. The role also involves providing guests with information about room amenities, hotel features, local attractions, and assisting with room service orders and access to internet or entertainment services within guest rooms.

Responsibilities

• Operate telephone switchboard and handle guest communication efficiently.
• Record and relay messages accurately to relevant personnel or departments.
• Ensure guests’ requests are accurately logged and followed up on until resolved.
• Provide detailed information about the property and surrounding area to guests.
• Process room service orders and manage transactions through point-of-sale systems.
• Assist guests in accessing internet services and in-room entertainment.
• Maintain professional appearance and adhere strictly to company policies and confidentiality requirements.
• Greet and acknowledge guests following company standards, attending to service needs including assisting guests with disabilities.
• Communicate with clarity and professionalism both verbally and via telephone etiquette.
• Collaborate positively with colleagues to support team goals and meet quality standards.
• Perform physical activities such as standing, walking, and moving objects up to 10 pounds during shifts.
• Undertake additional duties as assigned by supervisors.

Qualifications and Requirements

• Minimum education required is a high school diploma or equivalent (G.E.D.).
• No prior related work experience needed.
• No supervisory experience required.
• No licenses or certifications necessary.

Additional Information

This position is based at 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, under the Rooms & Guest Services Operations category. It is a non-management full-time onsite role. The employer values diversity and inclusion and encourages applications regardless of disability, veteran status, or other protected categories. The EDITION brand merges style, personalized service, and luxury hospitality, aiming to create unique and memorable guest experiences. The company invites energetic and personable individuals who value a workplace that inspires and challenges them, emphasizing heartfelt service over standardized protocols.