Receptionist

About Novotel & Ibis Auckland Ellerslie

Located just 15 minutes from Auckland's central business district, Novotel & Ibis Auckland Ellerslie is a vibrant hotel featuring 247 modern guest rooms, several conference spaces, and diverse food and beverage services designed to offer guests an exceptional experience.

Role Summary and Responsibilities

• Greet and assist guests, fostering positive relationships throughout their stay.
• Handle guest check-in and check-out processes, accurately recording payments and details.
• Actively promote hotel amenities and services to increase occupancy and revenue.
• Ensure security and proper documentation of guest belongings.
• Encourage participation in Accor loyalty programs to enhance guest engagement and brand loyalty.
• Collaborate effectively across departments to maintain smooth hotel operations.

Qualifications and Requirements

• Excellent communication skills across written, verbal, and non-verbal channels.
• Strong organizational abilities with meticulous attention to detail and a proactive approach.
• Prior experience in reservation handling is advantageous.
• Familiarity with property management systems such as Opera Cloud or TARS Database is preferred but not mandatory.
• Availability to work a rotating roster including mornings, evenings, weekends, and public holidays.

Additional Information

• Open to candidates legally entitled to work in New Zealand: New Zealand citizens, permanent residents, or those holding a valid work visa with at least 12 months remaining.

Benefits

• Opportunities for professional growth with potential for international career advancement.
• Access to staff and friends/family rates at Accor hotels globally.
• A diverse and inclusive workplace culture.
• Employee Assistance Program (EAP), flexible scheduling, and time-in-lieu options.
• Supportive leadership and respectful management fostering collaboration.
• Complimentary meals during shifts, anniversary stay rewards, annual wage reviews, weekly payments, and provided uniforms.