Receptionist / OPD Coordinator

Job Overview

The Receptionist / OPD Coordinator at a multispeciality hospital in Ahmedabad plays a vital role in managing front desk functions, facilitating seamless outpatient department operations, and delivering exceptional patient support. This position entails overseeing appointments, maintaining patient records, and ensuring a welcoming environment for patients and visitors.

Primary Responsibilities

• Welcome and assist patients, visitors, and attendants with professionalism.
• Handle patient registration, schedule appointments, and respond to billing inquiries efficiently.
• Direct patients to appropriate departments and provide necessary information.
• Address patient concerns and escalate as needed to maintain service quality.
• Coordinate with medical personnel such as doctors, nurses, and support staff to ensure smooth patient flow within the OPD.
• Manage appointment schedules to reduce patient wait times.
• Accurately maintain outpatient department records and documentation.
• Guide the implementation of hospital policies and procedures within the OPD.
• Answer incoming calls and professionally respond to patient queries.
• Update hospital information systems with patient data regularly.
• Assist in streamlining OPD processes to improve operational effectiveness.
• Maintain a tidy and well-organized front desk and OPD waiting areas.
• Ensure compliance with hospital policies, safety standards, and regulatory guidelines.
• Protect patient confidentiality and uphold data security protocols.
• Support efforts to gather patient feedback for continuous service enhancement.