Receptionist

About the Company

This position is with Times, the hospitality branch of Al Raya. Times Inn represents a modern hospitality brand dedicated to providing outstanding guest experiences through comfort, quality, thoughtful design, and sincere service. It uniquely merges Abu Dhabi's local charm with contemporary hospitality standards, catering to both business and leisure travelers by offering personalized and welcoming stays.

Role Overview

We are looking for a full-time Receptionist to be based on-site in Abu Dhabi. The individual will be the first point of contact for guests, responsible for welcoming visitors, managing check-ins and check-outs, and ensuring smooth front desk operations. Daily responsibilities include fielding phone calls, handling guest inquiries and reservations, coordinating with housekeeping and other departments, processing payments, maintaining accurate records, and providing guests comprehensive information about hotel services and local attractions. Delivering courteous, professional, and prompt customer service is essential to enhance the overall guest experience.

Qualifications and Requirements

• Demonstrated excellent telephone manners and effective communication skills for managing calls, guest requests, and front desk interactions.
• Strong customer service capabilities to assist guests, respond to requests, professionally address complaints, and resolve issues.
• Proficient clerical and administrative skills including accurate record-keeping, data entry, filing, and general office support.
• Basic computer skills with familiarity in Microsoft Office and other common software applications.
• Experience with hotel property management systems or front-office software is a plus.
• Organizational skills with multitasking ability and keen attention to detail.
• Fluency in English is mandatory; knowledge of Arabic or other languages is beneficial.
• Previous work experience in hospitality, hotel reception, customer service, or front desk roles is preferred but not strictly required.
• Flexible to work shifts including weekends and public holidays.
• Professional appearance and a positive demeanor must be maintained while on duty.
• Ability to collaborate effectively within a team and uphold professionalism when interacting with guests and colleagues.