Receptionist

Overview

Radisson Hotel Group stands as one of the largest global hotel chains with over 1,460 hotels across more than 95 countries, featuring ten distinct brands. The company is committed to its brand promise "Every Moment Matters" with an emphasis on a "Yes I Can!" service culture. Employees are valued as the foundation of success and are empowered to deliver exceptional service every day.

Key Responsibilities

• Efficiently register and welcome guests upon arrival, ensuring prompt customer processing.
• Verify the daily arrivals list and maintain accurate records.
• Provide guests with detailed information about hotel services and local attractions.
• Coordinate and arrange special services as requested by guests.
• Stay updated on hotel developments by reviewing communications and updating logbooks for shift transitions.
• Deliver personalized, polite service and accurate guest information.
• Confirm guest details such as name spelling, address, and payment method when updating registration cards.
• Manage inbound guest room reservation requests.
• Promote hotel outlets and facilities to maximize guest satisfaction and usage.
• Maintain awareness of current room status and availability.
• Understand and apply knowledge of all ongoing and upcoming hotel promotions.
• Follow hotel and corporate policies strictly.
• Safeguard guest confidentiality at all times.
• Keep informed about local events and activities.
• Exhibit a genuine commitment to providing top-quality service.
• Adhere to Radisson Hotel Group's Responsible Business ethics and core values.

Qualifications and Requirements

• At least 3 to 4 years of experience as a receptionist in a 4 or 5-star hotel.
• Positive and welcoming demeanor with a naturally smiling attitude toward delivering excellent service.
• Proficiency in English with effective communication skills.
• Attractive and professional appearance and personality.
• Age range: 25 to 35 years old.
• Ability to perform well under pressure in a fast-paced, challenging environment.
• Guest-focused orientation and excellent multitasking abilities.
• Strong organizational and time management skills.
• A result-driven mindset paired with a 'Yes I Can' attitude.

Additional Information

Join Radisson Hotel Group to experience the magic of hospitality, be part of an inclusive and supportive workplace, and enjoy opportunities for career growth and development. Employees benefit from global hotel rate discounts, local perks, and an empowering environment that values diversity and teamwork. The company welcomes candidates from all backgrounds and ensures accommodations during the hiring process if needed.