Receptionist / Front Office Executive

About the Role

Shankar Jyoti Netralaya Private Limited in Patna is seeking a courteous, organized, and reliable receptionist to operate the hospital's front desk efficiently. This role requires welcoming patients warmly, managing detailed records precisely, and coordinating smoothly with various hospital departments to enhance patient experiences.

Key Responsibilities

• Greet patients and their attendants politely, facilitating registration and consultation processes.
• Accurately enter patient information into hospital management software and confirm contact details.
• Oversee scheduling appointments, handling walk-in patient registrations, and managing patient queues.
• Respond to phone calls and inquiries in a clear, professional manner.
• Clarify consultation fees, hospital operating hours, and guide patients on subsequent steps.
• Collect authorized payments, issue receipts, and balance cash collections at shift end.
• Coordinate communications between optometrists, doctors, counselors, and support staff.
• Keep patients informed about waiting times or delays.
• Provide assistance to elderly patients, individuals with disabilities, and others needing extra support.
• Handle complaints calmly, escalating unresolved matters to supervisory staff.
• Maintain confidentiality of patient information and keep the reception area tidy and organized.
• Ensure accurate completion of pending tasks and handover of payments between shifts.

Qualifications and Skills

• Minimum education: completion of Class 12; graduates are preferred.
• Experience in hospital reception, customer service, or front desk roles is advantageous, but motivated freshers may also apply.
• Proficient communication in Hindi is required; basic English communication skills are desirable.
• Basic computer proficiency and eagerness to learn hospital software systems.
• High accuracy in data entry, billing, and cash handling.
• Demonstrated patience, punctuality, professional appearance, and composure during busy hours.
• Flexibility to work in shift rotations including Sundays, with weekly offs as arranged.

Compensation

Salary ranges between 16,000 to 28,000 INR monthly, determined based on candidate’s experience and suitability.