Receptionist / Front Office Executive

Job Overview

We are seeking a dedicated Receptionist / Front Office Executive to join Rudraksh Speciality Hospital in Ahmedabad, Gujarat. This role requires managing patient interactions at the front desk and ensuring smooth communication among hospital personnel and patients.

Key Duties and Responsibilities

• Manage patient registration, admission, and discharge paperwork meticulously.
• Respond to incoming phone calls proficiently and assist patients along with visitors on-site.
• Work closely with doctors, nurses, and emergency teams to coordinate required actions.
• Handle emergency patient intakes efficiently and offer prompt support.
• Maintain and update patient records, registers, and billing-related documents accurately.
• Oversee collection of cash receipts and assist with billing processes as assigned.
• Offer clear information about hospital services and guide visitors accordingly.
• Ensure thorough documentation and smooth handover during shift changes.
• Adhere strictly to hospital policies and ensure confidentiality of patient information.

Requirements

• Strong communication skills to handle patients, visitors, and medical staff.
• Ability to manage administrative tasks such as record-keeping and billing coordination.
• Proactive approach in emergency situations and collaborative teamwork spirit.
• Good organizational skills to maintain accurate records and ensure shift continuity.
• Respect for patient privacy and compliance with hospital confidentiality standards.