Receptionist / Front Office Executive

About Spark Academy

Spark Academy, located in Hyderabad, provides coaching for JEE, NEET, EAMCET, IPE board exams, and government tests. We seek a reliable, organized, and approachable Front Office Executive to be the main contact for students and parents, ensuring smooth daily administration of the branch.

Role Overview

The Front Office Executive will serve as the branch's welcoming representative, overseeing front desk management, fostering trust with stakeholders, and facilitating efficient center operations.

Key Responsibilities

• Warmly welcome and assist parents and students visiting the branch.
• Respond promptly to admission-related queries via phone and WhatsApp, including information about batches, fees, and schedules.
• Manage concerns raised by parents and refer complex issues to the branch head when necessary.
• Provide timely updates on student attendance and academic progress as requested.
• Accurately record daily attendance for all classes using photo-based systems or registers.
• Keep student records, contact details, and batch enrolments current.
• Identify and report attendance irregularities to faculty or branch leadership.
• Supervise front desk functions such as managing visitor logs, telephone calls, and handling courier deliveries.
• Assist in fee collection follow-ups and maintain basic payment records.
• Coordinate with teaching staff regarding class schedules, timetable updates, and room reservations.
• Ensure the reception and waiting areas are tidy and orderly.
• Manage essential documentation including admission forms, ID cards, and distribution of study materials.
• Support lead generation and manage inquiry tracking for prospective students.
• Aid the branch operations lead with daily opening and closing procedures.

Requirements

• Minimum education: Graduate in any field.
• Prior work experience in front office or receptionist roles is preferred.
• Fluent communication skills in Telugu and English; proficiency in Hindi is advantageous.
• Proficient with basic computer applications such as Excel, Google Sheets, WhatsApp Business, and email.
• Strong interpersonal and communication skills, demonstrating patience and professionalism with parents and students.
• Highly organized, punctual, and capable of multitasking during busy periods.
• Previous experience within educational institutions or coaching centers is considered beneficial.