Receptionist / Front Office Executive

Role Overview

We are looking for a courteous and professional Receptionist / Front Office Executive to manage our reception area effectively. The ideal candidate will communicate proficiently in English and Kannada, possess a pleasant demeanor, and demonstrate strong multitasking abilities to support smooth day-to-day operations.

Core Duties

• Warmly greet and assist visitors, including students, professionals, and clients in a polite and professional manner.
• Handle incoming calls and WhatsApp inquiries by providing essential information related to courses and services.
• Accurately understand the nature of each inquiry and direct leads to the appropriate counselor or team member.
• Maintain detailed records of all walk-ins, calls, inquiries, and relevant follow-ups.
• Gather preliminary details from prospective students and professionals interested in financial literacy programs and courses.
• Follow up consistently with inquiries regarding courses, counseling sessions, registrations, and appointments.
• Schedule appointments, counseling sessions, meetings, and interactions with students effectively.
• Coordinate with trainers, counselors, sales, and management to ensure seamless daily workflows.
• Keep the reception area tidy, professional, and welcoming to all visitors.
• Perform basic administrative duties such as data entry, documentation, printing, scanning, and filing.
• Prepare and update daily inquiry and follow-up reports for management review.
• Assist with workshops, seminars, financial literacy programs, and other company events as needed.

Skills and Qualifications

• Proficient communication skills in English and Kannada; knowledge of additional languages is a plus.
• Friendly, professional, and approachable personality.
• Basic computer skills including MS Excel, Word, email navigation, and WhatsApp usage.
• Strong telephone etiquette and the ability to interact effectively with customers.
• Good organizational and multitasking capabilities.
• Basic sales and counseling skills will be considered an advantage.