Receptionist / Front Office Executive

Job Overview

This role uniquely blends responsibilities of front desk management with clinical support for physicians. The individual will be the initial point of contact for patients and support clinical tasks during morning consultation hours.

Key Responsibilities

• Welcome and register patients upon arrival.
• Coordinate appointment scheduling and confirmations via calls and WhatsApp.
• Maintain and update patient records using clinic software and physical registers.
• Collect consultation fees and issue corresponding receipts.
• Manage incoming calls, address patient inquiries, and send follow-up reminders.
• Record vital signs such as blood pressure, weight, SpO2, and temperature.
• Carry out glucometry tests and perform/print ECGs.
• Assist physicians during their consultations as required.
• Ensure clinical areas are clean and consumables are well stocked.
• Adhere to biomedical waste disposal guidelines.

Qualifications and Experience

• Diploma or degree holder in GNM, ANM, B.Sc Nursing, or D. Pharmacy with front desk experience.
• At least one year of clinical or hospital experience preferred, though motivated freshers can apply.
• Proficient in Marathi and Hindi with a functional understanding of English.

Desired Personal Attributes

• Approachable and patient-centric attitude.
• Highly organized and meticulous, especially in billing processes.
• Dependable with good punctuality.