Receptionist / Front Office Executive

About the Role

Curative Pet Hospital in Whitefield, Bengaluru is seeking a responsible, courteous, and well-organised Receptionist / Front Office Executive. This role acts as the initial point of contact for clients and plays a crucial part in the smooth daily functioning of the hospital.

Responsibilities

• Greet and assist pet owners visiting the hospital.
• Manage inbound phone calls, WhatsApp messages, and appointment inquiries.
• Schedule and coordinate appointments with doctors.
• Register new patients and maintain up-to-date client and patient records.
• Prepare invoices, collect payments, and handle standard billing tasks.
• Coordinate effectively with doctors, nurses, and hospital personnel.
• Follow up with clients regarding upcoming appointments, reports, and treatment plans.
• Maintain organized reception and front office documentation.
• Address customer questions and complaints professionally.
• Manage patient admissions, discharges, and visit coordination.
• Ensure cleanliness and orderliness of the reception area.
• Clarify basic hospital procedures and services for pet owners.
• Provide support in everyday administrative duties.

Candidate Requirements

• Excellent communication and interpersonal abilities.
• Basic computer skills, comfortable with WhatsApp and phone communication.
• Proficiency in English and Kannada; knowledge of Hindi is a plus.
• Strong customer service orientation.
• Capable of multitasking and maintaining composure in a busy hospital setting.
• Punctual, dependable, and eager to learn.
• Prior experience in hospital, clinic, hospitality, front office, customer service, or receptionist roles is advantageous.
• Comfortable working in a veterinary environment with dogs and cats.

Preferred Profile

The ideal candidate is confident, courteous, energetic, well-organized, and genuinely enjoys engaging with pet parents.

Compensation

The salary range for this position is INR 20,000 to INR 25,000 monthly.