Receptionist / Front Office Executive

Role Overview

The Front Office Executive is responsible for greeting and assisting walk-in clients, visitors, and business partners in a courteous and professional way. They serve as the first point of contact for the company and manage all front desk duties efficiently.

Key Responsibilities

• Attend to incoming visitors and guests with professionalism and courtesy.
• Answer and manage inbound phone calls, providing information or directing callers to the relevant department as needed.
• Initiate outbound phone calls to potential and existing customers to generate leads, follow up on prospects, schedule appointments, and collect customer feedback.
• Maintain and update customer information, phone call logs, and visitor records using CRM software or Excel spreadsheets.
• Schedule appointments for the sales team and monitor timely follow-ups.
• Handle various customer communications, including responding to emails and WhatsApp messages.
• Oversee front desk operations, including receipt and management of couriers, documentation processes, and other routine administrative duties.
• Support the sales team by sharing leads and liaising with clients.
• Ensure the reception area is tidy, organized, and visually appealing at all times.

Requirements

• Strong interpersonal skills with a professional demeanor when interacting with clients and visitors.
• Excellent verbal and written communication abilities for phone and electronic correspondence.
• Basic proficiency with CRM systems and Microsoft Excel to manage data and records effectively.
• Ability to multitask and manage front desk operations efficiently, including administrative tasks.
• Coordination skills to assist the sales team by managing appointments and client interactions.

Additional Information

• Location: Delhi-NCR, India
• Salary Range: Between INR 20,000 and INR 35,000 per month
• Work Type: Full-time, onsite position