Receptionist

Job Overview

Act as the initial point of contact for clients, guests, and staff by delivering courteous reception and administrative assistance, ensuring an inviting and effective front desk atmosphere.

Responsibilities

• Welcome customers, guests, and employees professionally and warmly.
• Answer phone calls, route them to relevant teams, and accurately record messages.
• Manage inquiries from visitors and customers, directing them appropriately.
• Keep the reception area tidy, orderly, and presentable at all times.
• Record visitor information and monitor their access within the premises.
• Arrange appointments and aid customers by directing them to sales, service, or pertinent departments.
• Support Sales and Service teams by guiding customers and providing basic process-related details.
• Handle incoming mail, paperwork, and other correspondences, distributing accordingly.
• Maintain reception and administrative documentation as required.
• Coordinate with security and administrative staff regarding visitor and customer access.
• Assist with routine administrative duties such as document preparation, filing, scanning, and data entry.
• Ensure customer data confidentiality and professionalism in handling information.
• Offer general administrative support to the department as needed.
• Perform any additional tasks assigned by the reporting manager.