Receptionist Cum Telecaller

About the Role

We seek a courteous, confident, and organized Receptionist to operate the front desk and deliver exceptional service to visitors at our Hair & Skin Clinic. This role demands excellent communication abilities, a friendly demeanor, and skill in managing patient appointments, calls, and routine administrative duties effectively.

Key Responsibilities

• Welcome patients warmly and professionally upon arrival.
• Oversee reception desk and maintain an orderly front office space.
• Arrange, verify, and adjust patient appointments as needed.
• Manage incoming and outgoing telephone and WhatsApp inquiries.
• Address patient questions about appointments, clinic offerings, and basic treatment details.
• Enroll new patients and ensure their information is accurate and up to date.
• Organize patient waiting lists and facilitate patient flow coordination.
• Collaborate with medical staff including doctors and nurses regarding schedules and procedures.
• Maintain patient records and handle essential reception documentation.
• Process billing, receipts, payments, and basic cash or digital transactions like UPI.
• Conduct follow-ups with patients regarding upcoming appointments and visits.
• Assist in managing daily appointment logs and patient files.
• Protect patient confidentiality at all times.
• Keep the reception area clean, well-maintained, and visually appealing.
• Support overall administrative and coordination tasks within the clinic team.
• Ensure every patient has a positive and professional experience during their visit.

Candidate Requirements

• Minimum education: 12th pass; graduation preferred.
• Previous experience in receptionist, front-office, customer care, or clinic receptionist roles is advantageous.
• Strong communication and interpersonal skills.
• Fluent in English; familiarity with Kannada and Hindi is a plus.
• Basic proficiency in computer operations including MS Office or Google Workspace.
• Comfortable using WhatsApp and phone to coordinate with patients.
• A pleasant personality and neat professional appearance.
• Good organizational abilities and capability to manage multiple tasks simultaneously.
• Polite and professional handling of patients.
• Motivated to learn about hair, skin, dermatological, and aesthetic treatments.