Receptionist Cum Office Assistant

About the Role

This position combines the responsibilities of front office reception duties with customer relationship management activities, supporting both visitor interactions and client communications to enhance organizational operations.

Key Responsibilities

• Welcome and assist visitors and customers, ensuring a professional front-desk presence.
• Manage inbound telephone calls and route them appropriately within the organization.
• Maintain records of visitors and uphold decorum in the front office area.
• Handle the receipt and dispatch of official correspondence and documents.
• Arrange and manage meeting room schedules and appointments.
• Respond to customer inquiries through multiple channels including phone, email, and WhatsApp, logging details into the CRM system.
• Collaborate with Sales and Projects teams by forwarding inquiries and tracking progress.
• Maintain follow-up documentation and ensure timely responses to customer communications.
• Monitor customer complaints and facilitate resolution by coordinating with relevant departments.
• Keep detailed histories of customer interactions to ensure continuity in service.
• Generate and update sales leads within the CRM platform and pursue pending inquiries as guided.
• Coordinate with Sales Executives, Managers, and Heads of Departments for smooth communication flow.
• Compile and distribute basic daily and weekly reports covering inquiries, follow-ups, and complaints.
• Maintain confidentiality of customer data and company information at all times.

Qualifications and Experience

• Graduation is preferred.
• 1 to 3 years of experience in reception, customer service, CRM, or sales coordination roles.

Required Skills

• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Proficiency in MS Office suite applications.
• Experience working with CRM software for customer data management and follow-ups.
• Good customer handling and follow-up abilities.

Additional Information

• Contact Email: cvrplacon@gmail.com
• Contact Number: 9652000345
• Designation: Receptionist-cum-CRM Executive
• Reporting To: HR/Administration Head or CRM/Sales Manager
• Monthly Compensation: INR 25,000 to INR 35,000
• Work location: Hyderabad, Andhra Pradesh, India