Receptionist Cum Computer Operator

About the Role

We seek a sharp, courteous, and accountable individual to serve as Receptionist cum Data Entry and Customer Calling Executive. This role involves managing front desk procedures, handling customer communications, and providing precise data entry and office documentation support. The ideal candidate will possess strong communication skills, fundamental computer proficiency, and multitasking capabilities.

Key Responsibilities

• Operate front desk welcoming visitors and maintaining professionalism.
• Keep visitor logs and schedule appointments effectively.
• Answer incoming telephone calls, directing them appropriately.
• Manage courier and postal items along with inward-outward registers.
• Ensure reception area is well organized and foster smooth office synchronization.
• Perform accurate data entry using Excel, software, or ERP systems.
• Keep daily records, compile reports, and update the customer database.
• Refresh lead and customer information, track follow-up statuses.
• Organize files, maintain documents, and manage office registers.
• Handle scanning, printing, photocopying, and filing operations.
• Make outbound calls to follow up on customers and convert leads.
• Address customer inquiries and provide necessary details.
• Confirm appointments and log service requests.
• Collect and log customer feedback or complaints, escalating issues as needed.
• Maintain detailed call reports and daily follow-up logs.
• Facilitate communication between customers and internal teams.
• Assist administrative and office personnel whenever required.
• Report daily task progress to the supervisor.

Desired Qualifications and Skills

• Effective communication skills in Hindi and English are preferred.
• Basic proficiency with computers, including MS Excel, Word, and Email.
• Strong typing skills with high accuracy.
• Friendly and patient customer interaction skills.
• Excellent coordination and follow-up aptitude.
• Capability to multitask and manage time efficiently.