Receptionist

About Lediyar Hotels

Lediyar Hotels is an expanding hospitality brand dedicated to delivering comfortable, secure, and welcoming accommodations to guests from diverse backgrounds. The company emphasizes superior service quality, streamlined operations, and creating a warm environment across its establishments. Employees are motivated to provide professional, guest-focused assistance while collaborating effectively with team members. The organization upholds values of dependability, honesty, and dedication to hospitality excellence, offering prospects for professional development and career advancement.

Role Overview

This full-time position based in Saudi Arabia requires the Receptionist to be physically present on-site. Responsibilities include warmly welcoming guests, handling the check-in and check-out processes, managing telephone communications, and responding courteously to inquiries. Daily duties encompass processing reservations, updating guest records, coordinating with housekeeping and other departments, as well as managing basic administrative tasks like filing and data entry. The Receptionist must offer precise information about hotel amenities, promptly address guest concerns, and ensure the smooth operation of the front desk to provide an excellent guest experience. Maintaining a tidy and orderly reception area and adhering strictly to hotel policies and procedures are essential.

Required Qualifications

• Excellent customer service and communication capabilities for professional interaction with guests and colleagues.
• Hands-on experience with front desk operations, guest processing, and handling inquiries.
• Proficient telephone handling skills, including managing multiple calls and delivering clear, accurate responses.
• Basic clerical and computer skills such as data entry, filing, and document management.
• Availability to work on-site in Saudi Arabia with flexibility for shifts, including weekends and holidays.
• Strong organizational aptitude, attention to detail, and ability to remain composed under pressure.
• Previous hospitality or front office experience is an advantage.
• Fluency in English is required; knowledge of Arabic or other languages is beneficial.