Receptionist

Overview

This full-time role based in Durban requires delivering high-quality reception and front-of-house services while coordinating workplace facilities and supporting operational functions. The Receptionist will be the professional point of contact for visitors, clients, contractors, and employees, ensuring a welcoming atmosphere and smooth day-to-day front desk operations.

Key Responsibilities

• Provide courteous and professional reception services to all visitors and staff.
• Maintain consistent high standards of customer service and promptly address visitor or client issues.
• Oversee reception activities including switchboard operations, meeting room scheduling, and visitor management.
• Ensure reception areas are clean, organized, and presentable at all times.
• Support workplace services by managing cleaning, hygiene, indoor plants, stationery, consumables, and beverage provisions.
• Coordinate with service providers and escalate maintenance or operational concerns appropriately.
• Assist in organizing workplace events and liaise with departments to meet operational needs.
• Perform daily workplace quality inspections and random service provider checks to uphold health, safety, cleanliness, and visual standards.
• Prepare and maintain regular operational reports covering telecommunications, consumables, visitor incidents, and overall performance metrics.
• Engage in continuous personal development and support training initiatives within the team.

Required Skills and Competencies

• Strong oral and written communication abilities.
• Competency in Microsoft Office applications.
• Experience managing customer service and stakeholder interactions.
• Proficiency in reception and switchboard duties.
• Knowledge of facilities and soft services coordination.
• Ability to compile reports and maintain accurate records.
• Stock control and management of consumable items.
• Problem-solving skills and ability to resolve issues effectively.
• Basic supervisory and organizational capabilities.
• Adaptability to learn new technologies and systems.

Qualifications and Experience

• Completion of Grade 12 (Matric) is mandatory.
• A tertiary qualification in Hospitality Management or related field is advantageous.
• 4 to 5 years of experience in receptionist, concierge, front-of-house, customer service, or related roles, preferably within hospitality, facilities management, or corporate workplace service environments.
• Experience managing soft services such as cleaning, hygiene, and workplace support operations.