Reception Agent

About the Company

Join a prestigious hotel that is part of the Accor group, encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants worldwide. We value your unique contribution and offer numerous opportunities for personal growth and career advancement. Every interaction, smile, and gesture helps create a positive and lasting experience for our guests, colleagues, and the environment. Together, we embody a vision of responsible and sustainable hospitality.

Job Overview

As a Reception Agent, you will be the first point of contact for our guests, guiding them from arrival to departure. Your role is key in ensuring they enjoy an unforgettable and seamless stay with us.

What You Can Expect

• Access to an employee benefit card featuring discounts at Accor properties worldwide
• Engagement in comprehensive learning programs offered through our Academies
• Opportunities to develop your skills and advance within the property or across the global Accor network
• Participation in impactful Corporate Social Responsibility initiatives such as Planet 21

Key Responsibilities

• Warmly welcome guests, manage check-in and check-out processes, efficiently respond to requests, and handle billing with exceptional service
• Proactively personalize guest experiences to enhance satisfaction
• Actively promote hotel amenities and facilities, seeking opportunities for up-selling to enrich guest stays

Qualifications and Requirements

• Strong service-oriented personality essential for the role
• Fluency in English required; proficiency in additional languages is an advantage
• Previous experience using Opera or similar property management systems preferred

Work Culture

We are committed to creating an inclusive workplace that attracts, hires, and supports a diverse workforce. Our team environment encourages respect, collaboration, and growth for all employees.