- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Education
- Diploma or Degree in Accounting, Finance, Commerce or Business Studies (or currently pursuing)
- Eligibility
- Applicants should have a diploma or degree (or pursuing one) in Accounting, Finance, Commerce, or Business Studies, with a minimum of two years of relevant experience in accounting or finance roles.
- Resume
- Required to apply
Where you'll work
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Job description
About DHL Express
DHL Express stands as the leading global international express network, continuously enhancing its operations with an expanding network of offices, hubs, and gateways. Operating in over 220 countries, DHL has been a pioneer in cross-border express shipping since 1969. DHL Express (Fiji) Pte Limited has earned the distinction of being a Great Place to Work for six consecutive years.
Position Summary
The role of Query & Billing Agent based at the Suva office involves handling billing inquiries, customer disputes, and collaboration with various internal and external stakeholders to ensure accurate and timely resolution of issues.
Key Responsibilities
- Manage customer queries related to billing and invoices, ensuring quick and accurate responses.
- Log and investigate customer disputes using SAP, supporting the collections process.
- Address customer escalations and coordinate solutions with internal teams.
- Process billing modifications, issue credit notes, and make account corrections within set deadlines.
- Conduct duty reconciliation and collaborate closely with Customs authorities to resolve inconsistencies.
- Develop and maintain strong relationships with customers and internal departments to enhance service delivery and operational efficiency.
Required Skills and Attributes
- Exceptional attention to detail accompanied by strong verbal and written communication abilities.
- Robust analytical, numerical, and problem-solving capabilities.
- Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
- Effective collaboration skills to engage with stakeholders across various organizational levels.
- A proactive and customer-oriented approach with the capability to juggle multiple tasks efficiently in a fast-paced environment.
Qualifications and Experience
- Diploma or Degree in Accounting, Finance, Commerce, Business Studies, or related fields (or currently pursuing such qualifications).
- A minimum of two years' experience in accounting or finance roles.
Equal Opportunity Commitment
DHL is dedicated to providing equal employment opportunities and does not tolerate any form of discrimination. Employee selection is based solely on qualifications, performance, skills, and experience.
Minimum education
Diploma / ITI / Vocational