Qualmark Specialist

About Qualmark

Qualmark is New Zealand tourism's official quality assurance body, fully owned by Tourism New Zealand. The Qualmark symbol signals to visitors that businesses meet rigorous quality and sustainability standards. Supporting over 2000 New Zealand tourism businesses, Qualmark helps foster superior visitor experiences while encouraging responsible and sustainable practices.

Role Overview

The Qualmark Specialist is instrumental in providing accurate and timely online evaluations of member businesses, primarily in accommodation and experience sectors. This position involves reviewing member business performance against Qualmark's Sustainable Business Standards and delivering constructive feedback to facilitate continuous improvement.

Key Responsibilities

• Manage an assigned online portfolio of Qualmark member accounts, performing comprehensive quality reviews.
• Assess businesses through online evaluations to determine compliance with Qualmark standards.
• Conduct preparation by reviewing historical data and prior member interactions.
• Generate clear, constructive reports highlighting where standards are unmet and suggesting improvements.
• Identify opportunities to add value through practical pathways for member advancement.
• Build and maintain trusted relationships encouraging ongoing engagement with Qualmark.
• Maintain precise records of interactions and reviews within CRM platforms.

Candidate Profile

The ideal candidate combines excellent interpersonal skills with strong sector knowledge and review capabilities. Effective communication, particularly in written business reporting, and a customer-centered approach are essential. Previous experience in tourism operations, especially in accommodation or visitor experience sectors, is highly advantageous.

• Proven relationship-building skills and ability to quickly establish trust.
• Customer-focused partnership mindset.
• Exceptional written communication for business reporting.
• Experience in tourism operations and business management.
• Strong organizational and detailed planning abilities.
• Results-oriented with curiosity and strong listening skills to understand business functions.
• Highly self-managed and able to juggle multiple priorities.
• Comfortable engaging and presenting in virtual settings.
• Proficient in Microsoft 365 and online collaboration tools.
• Skilled in using CRM software for tracking and reporting.
• Aptitude for identifying business improvement and quality enhancement opportunities.

Work Environment and Culture

Joining Qualmark means becoming part of a supportive and global community that values your contribution. If you are enthusiastic about New Zealand tourism and enjoy collaborating with businesses to enhance quality and sustainability, this role offers a meaningful opportunity to make an impact.

Additional Information

• Position is full-time and permanent based in Auckland.
• Applications are accepted through the Tourism New Zealand careers portal.
• Application deadline: Friday 28th August.