Quality Management Professional

Overview

The Quality Management Professional will be responsible for supporting the deployment, upkeep, supervision, and ongoing enhancement of the Quality Management System (QMS) aligned with ISO 9001 standards across STG service operations. This role emphasizes adherence to quality standards, process documentation, audit facilitation, nonconformity investigation, corrective actions, quality data tracking, KPI monitoring, and training coordination. Close cooperation with diverse teams and back-office support are essential while expanding understanding of the STG service business environment.

Key Duties

• Assist with executing and improving the STG QMS in compliance with ISO 9001 and organizational policies.
• Maintain quality-related documentation including procedures, process maps, work instructions, forms, and records to ensure reliable operations.
• Support management review activities, quality reporting, employee awareness initiatives, and oversee action item follow-ups.
• Help evaluate process compliance and identify areas for enhancement.
• Coordinate internal, external, customer, and certification audits including planning, preparation, evidence compilation, and tracking of audit findings.
• Follow up with stakeholders to ensure timely corrective action completion and support ongoing certification compliance.
• Document, investigate, and manage nonconformities, supporting root cause analysis and corrective/preventive action (CAPA) implementation and verification.
• Track quality objectives, process KPIs, customer feedback, and improvement actions, applying methodologies such as PDCA, Lean, and Six Sigma for process refinements.
• Manage document control processes including indexing, archiving, retention, access, and promote disciplined data practices.
• Provide quality support across operational teams and facilitate quality documentation for projects and services.
• Prepare quality reports, presentations, action trackers, and conduct basic KPI analysis using Microsoft 365 tools; enhance digital workflows and data reporting.
• Coordinate training sessions, maintain attendance records, and assess training effectiveness to reinforce quality culture.

Candidate Profile

• Bachelor's degree or ongoing studies in Quality Management, Engineering, IT, Business, or related fields; relevant certifications and practical experience also welcomed.
• 3 to 5 years of experience in quality management or related roles with hands-on involvement in ISO 9001 implementation, internal audits, CAPA, root cause analysis, and document control.
• Prior exposure to industries such as service, consulting, telecom, engineering, energy, or projects; power generation experience is a plus but not mandatory.
• Familiarity with managing cross-functional projects and training activities is advantageous.
• Proficient knowledge of ISO 9001 requirements, audit practices, quality KPIs, and continuous improvement methodologies including Lean and Six Sigma.
• Strong digital competence in Microsoft Office 365 suite and a willingness to learn business systems like SharePoint, Power BI, SAP, Salesforce, or JIRA.
• Preferred certifications include ISO 9001 Internal Auditor and Lean Six Sigma Green Belt or equivalent continuous improvement qualifications.

Additional Information

Applicant must be a Saudi national.