Publishing Consultant (Mandarin Speaking)

About the Company

Elsevier is a global information analytics firm dedicated to advancing science, healthcare, and overall human progress through technology-driven content and data analysis. Serving research, academic, and clinical sectors, Elsevier empowers communities worldwide to enhance knowledge and social outcomes.

Role Overview

The academic publishing landscape is evolving swiftly with challenges like AI detection policies and increasing demands for SaaS-level responsiveness. This entry-level role focuses on assisting Asia-Pacific institutions in launching and developing journals on Elsevier's Digital Commons platform. Responsibilities range from managing client relationships to technical problem-solving within the same day. The position is fully remote and collaborates with a diverse, globally distributed team.

Key Responsibilities

• Facilitate onboarding for new university and institutional clients, tailoring Digital Commons repository setups to each client's unique workflows.
• Act as a reliable contact point for editors and librarians, addressing publishing strategy inquiries and troubleshooting issues.
• Train academic colleagues unfamiliar with technical tools and systems patiently and clearly.
• Collaborate with Strategic Advisors to handle complex matters such as journal indexing and editorial policies.
• Develop proficiency in HTML and CSS troubleshooting to assist with daily technical client needs.

Qualifications and Skills

• Fluency in both Mandarin and English, verbal and written, with the ability to switch between casual client chats and formal communications with leadership.
• Prior experience in publishing or editorial roles is favorable.
• Ability to work independently in a remote, cross-time-zone setting, demonstrating strong self-management and proactive communication.
• A technical mindset with a willingness to learn; previous HTML knowledge is not mandatory but interest in system operations is essential.
• Excellent English writing skills for professional correspondence with sound judgment on issue escalation.
• A bachelor's degree is preferred.

Desirable Attributes

• Interest in AI tools and their integration into editorial processes, with some team members already employing AI for quality control.
• Experience working remotely.
• Proficiency in an additional language beyond Mandarin and English.

Work Culture and Benefits

Elsevier champions a healthy work-life balance with flexible working options, wellbeing programs, paid parental and volunteering leaves to support both immediate and long-term needs. Employees also have access to professional development resources and flexible scheduling.

About Digital Commons Platform

Digital Commons is Elsevier's hosted scholarly repository platform employed by hundreds of institutions worldwide. It helps faculty, researchers, and students publish, manage, and track their scholarly outputs effectively.