Property Manager

Position Overview

We seek a proactive Property Manager to efficiently oversee communications with homeowners, board members, vendors, and other stakeholders while ensuring prompt resolution of all property-related issues. The role demands strong problem-solving capabilities, meticulous attention to detail, and the skill to juggle multiple service requests without compromising quality.

Work Details

• Location: Mohali, Phase 8-A (office attendance required)
• Shift Hours: 8:30 PM to 5:30 AM IST, Monday through Friday
• Transport: Cab service provided for commute
• Interview Process: Walk-in interviews starting from 7:00 PM

Primary Responsibilities

• Manage communications with customers, homeowners, board members, and vendors using email, phone calls, and other channels
• Address and resolve issues by investigating concerns, coordinating with teams, and ensuring timely solutions
• Execute outbound calls for updates, information gathering, and resolving pending issues
• Handle emails professionally within specified response times
• Create, monitor, update, and close support tickets with clear documentation
• Professionally manage complaints and attempt de-escalation for smooth resolutions
• Escalate complex or unresolved issues appropriately to management or relevant teams
• Coordinate vendor activities to ensure property matters are promptly addressed
• Communicate regularly with HOA/Board members on status of requests and concerns
• Maintain accurate records of all interactions, tickets, and follow-ups
• Collaborate with internal teams to streamline customer service processes
• Adhere strictly to service level agreements, company SOPs, quality standards, and guidelines

Required Qualifications and Skills

• Excellent verbal and written English communication expertise
• Strong interpersonal and customer service skills with professionalism in handling difficult situations
• Sharp problem-solving and decision-making abilities
• Effective organizational and multitasking capabilities, including time management
• Keen eye for detail and thoroughness in documentation
• Comfortable with outbound calling and vendor/customer communication
• Proficient with Microsoft Office and basic computer skills
• Capable of working independently and collaboratively in a team environment
• Prior experience in property management, HOA, customer service, or BPO fields is advantageous

Benefits and Work Environment

• Fixed night shift from 8:30 PM to 5:30 AM IST
• Working days from Monday to Friday
• Complimentary cab transport provided
• Professional, growth-focused work setting
• Opportunity to engage with US-based clients and property management operations