Property Management Account Manager

Role Overview

This opportunity is for a Property Management Account Manager based in Saudi Arabia, working fully remotely. You will oversee a varied portfolio of rental properties, managing day-to-day operations with a strong focus on client and tenant engagement. The position requires ownership of portfolio management and involves multitasking across communication, team coordination, and decision-making under ambiguity. Initially managing about 100 units, there is scope to expand your portfolio to 150, 200, or more units depending on your performance.

Primary Responsibilities

• Serve as the main contact point for clients and tenants, ensuring clear, professional, and timely communications.
• Maintain high operational standards across the assigned property portfolio on a daily basis.
• Manage portfolios varying from around 70 units for average performers up to 350 units for exceptional performers.
• Primarily utilize written communication such as emails, with occasional outbound phone calls to manage daily workflows.
• Drive portfolio growth, beginning with approximately 100 units and aiming for expansion based on results.
• Coordinate and supervise Virtual Assistants, ensuring workflow efficiency and team accountability.
• Address complex or non-standard operational challenges by applying critical thinking and sound judgment.
• Calmly and professionally de-escalate conflicts to maintain positive stakeholder relationships.
• Adapt swiftly to shifting priorities while sustaining excellent service quality and meticulousness.

Required Qualifications & Skills

• Previous professional background in property management roles such as Leasing Agent, Property Manager, or equivalent.
• Proven experience managing day-to-day property operations and guiding team performance effectively.
• Strong verbal and written English communication skills suitable for client, tenant, and team interactions.
• Experience in supervising and delegating work to Virtual Assistants or remote personnel with accountability.
• Ability to think critically and solve problems independently in situations lacking clear solutions.
• Self-motivated and resourceful with a proactive approach to learning and resolving issues.
• Excellent organizational skills, capable of handling multiple priorities in a dynamic environment.
• Composed and professional in conflict resolution, demonstrating resilience and positivity.
• Availability during U.S. business hours to synchronize operations and communications.
• Home office that provides a quiet setting suitable for professional discussions and focused tasks.
• Reliable high-speed internet (minimum 10 Mbps) with a backup connection.
• Dependable electricity supply with adequate backup power solutions.
• A computer meeting minimum specifications (Intel Core i5 8th gen or AMD Ryzen 5, 8 GB RAM at least, Windows 10 or up, or compatible macOS).

Benefits and Opportunities

• Work remotely from your home office, supporting work-life balance and flexibility.
• Opportunity to manage a significant portfolio and scale it based on your performance.
• Potential performance-linked revenue sharing as your portfolio expands.
• Autonomy in managing property operations and developing strong client relationships.
• Dynamic, fast-moving environment encouraging critical thinking and initiative.
• Experience with U.S. based property management systems and client engagements.
• Leadership development through team oversight and virtual assistant coordination.