Property Inspections Team Coordinator

Overview

We are excited to offer a position for a Property Inspections Team Coordinator to support a dynamic property inspections group. After an initial training period, this role will operate on a hybrid schedule, splitting time between the Head Office located in Springfield, Chelmsford, and remote work from home.

Key Responsibilities

• Coordinating and scheduling property visits and check-out appointments.
• Sending reminder emails to tenants preparing to move out.
• Updating Reapit software with details such as meter readings, appliances, carbon monoxide detectors, and smoke alarms based on inventories.
• Rescheduling property visits as necessary.
• Managing incoming calls for unavailable Property Inspection Consultants and monitoring group email communications.
• Overseeing deposit release processes using DocuSign and liaising with accounts.
• Maintaining content on third-party CRM platforms related to Condition Reports and Inventories.
• Organizing Property Inspection Consultants' schedules and agency bookings to ensure smooth appointment coordination.
• Handling deposit negotiations from the tenancy’s end through to release, including mediation between landlords and tenants and processing paperwork when independent adjudication is needed via the Tenancy Deposit Scheme.
• Supporting the team leader with routine operational duties.
• Monitoring inventory submissions to ensure compliance and coordinating with progressors and branch staff to resolve issues and confirm readiness.
• Serving as liaison between inventory clerks and branches for arranging last-minute appointments.
• Sending completed inventories to landlords through email.

Required Qualifications and Skills

• Current or prior experience in Residential Lettings is essential.
• Strong organizational skills with ability to prioritize tasks effectively.
• Proactive approach with a positive, can-do attitude.
• Excellent verbal and written communication abilities.
• Friendly, personable, and enthusiastic demeanor.
• Capability to work independently while also thriving in a team environment.
• Meticulous attention to detail.
• Proficient in IT, especially with MS Office, and quick to adapt to new technologies.

Compensation and Benefits

• The base salary ranges from approximately £25,000 to £28,000 annually, influenced by skills and relevant industry experience.
• Bonus schemes linked to performance.
• A birthday day off as an extra benefit.
• Enrollment in the company pension scheme.
• Opportunities for professional growth and training.
• Hybrid work arrangements post-probation.
• Regular company social events.
• Financial rewards through referral programs.
• Retail vouchers awarded to outstanding performers.

Work Schedule

The role requires working five full days a week from 8:30 AM to 5:30 PM, Monday through Friday, with no weekend shifts. Following the probation period, employees will adopt a hybrid work model consisting of two days remote from home and three days onsite at the Chelmsford Head Office.