- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About SteelSeries and Nahimic
SteelSeries has been empowering gamers since 2001, supporting both esports pros and everyday players with top-tier hardware and software. As a key player in the billion-dollar gaming and esports industries, SteelSeries creates innovative products designed to enhance gaming experiences. Nahimic, part of SteelSeries' Software and Services group, focuses on developing outstanding software for gamers worldwide.
Role Overview
We're seeking a Project/Product Manager who embraces collective ownership and aims to build solutions that address gamers' real needs. This role involves close collaboration with engineers, designers, and fellow product managers to enhance both products and processes. You will operate within a cross-functional, international team balancing customer expectations, business priorities, and technical constraints.
Key Responsibilities
- Understand Nahimic's product lineup, customer base, and internal workflows.
- Familiarize yourself with active roadmaps, customer commitments, and support issues.
- Develop strong connections with stakeholders across engineering, QA, and product teams.
- Manage day-to-day coordination of roadmap delivery and customer projects.
- Drive timely follow-up on product support and bug fixing with internal teams.
- Maintain clarity on milestones, risks, dependencies, and customer expectations.
- Align roadmap execution with customer needs and internal plans.
- Serve as a reliable liaison between customers and internal teams for planning and issue management.
- Lead key customer and delivery initiatives independently.
- Manage SteelSeries’ largest customer accounts within your scope.
- Improve delivery predictability, customer satisfaction, and support responsiveness.
Required Qualifications and Experience
- At least 5 years in product, project, or program management for software products.
- Experience with B2B software solutions, preferably including customized customer deliveries.
- Strong expertise in project planning, prioritization, risk assessment, and stakeholder management.
- Comfortable collaborating closely with development teams in Agile or similar frameworks.
- Demonstrated ability to coordinate cross-functional teams including engineering, QA, product, and customer-facing groups.
- Excellent communication and relationship-building skills with customers.
- Structured approach to managing issue resolution, support follow-up, and bug tracking.
- Skill in converting business and customer requirements into actionable plans.
- Proficiency in both Mandarin and English communication.
- Ability to work autonomously while maintaining global team alignment.
- Bonus points for experience in PC or audio software, OEM environments, and technical knowledge of software development.
Onboarding and Progression Timeline
- First Month: Learn about products, customers, roadmaps, and start building internal relationships.
- First Three Months: Own daily coordination, manage support and bug-fix priorities, and align milestones and expectations.
- Within Nine Months: Lead key projects independently, manage major customer relationships, drive roadmap execution, and enhance delivery efficiency and customer satisfaction.
Additional Information
This position offers a dynamic international team environment, direct contribution to a prominent audio software product in gaming laptops, and a workplace culture passionate about gaming and technology.