Project Manager

About Supermicro

Supermicro® is a leading provider of cutting-edge server, storage, and networking solutions catering to diverse sectors including Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded markets globally. Recognized as the 5th fastest-growing Silicon Valley technology company, Supermicro's rapid global growth has created numerous opportunities for skilled professionals.

Role Overview and Responsibilities

• Lead and direct end-to-end deployment projects for rack-level systems, ensuring projects meet delivery timelines and success criteria.
• Develop detailed project scopes and draft Statements of Work (SOW), accurately estimating resources and scheduling according to customer requirements.
• Act as the central liaison for customers, maintaining transparent and professional communication to align expectations throughout deployment.
• When not engaged with deployment projects, handle onsite hardware troubleshooting, maintenance tasks, and service desk incidents to reduce system downtime.
• Exhibit agility and initiative by independently managing service operations and responding effectively to technical challenges within dynamic data center settings.

Required Qualifications and Skills

• Minimum of five years' experience in data center operations, IT service delivery, or managing technical projects.
• Proven track record leading rack-level system deployment projects and preparing comprehensive SOWs including project timelines and resource planning for complex customer engagements.
• Hands-on expertise with high-speed and structured cabling systems.
• In-depth technical knowledge of server hardware, GPU architectures, and data center networking infrastructures.
• Proficient in hardware diagnostics and troubleshooting using BIOS, UEFI Shell, PXE, DOS in both Linux and Windows server environments.
• Advanced field execution skills including rack movement oversight, hardware failure remediation, system unpacking, rack stacking, and power connection management with configuration validations.
• Willingness and ability to travel frequently across domestic and international locations within a 6-hour flight radius for deployment assignments.
• Excellent verbal and written communication capabilities with full professional fluency in English, maintaining professional conduct and expectation management.
• Capability to physically lift weights up to 50 lbs and stand for prolonged durations during assignments.

Equal Employment Opportunity

Supermicro is committed to equal employment opportunities, valuing diversity and prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or other protected statuses under law.