Project Manager - Card Loyalty & Rewards

About the Role

This opportunity is with a global fintech company collaborating with a leading organisation in financial technology and digital payments. The role involves managing the deployment of a new loyalty and rewards platform alongside the overhaul of current cardholder loyalty programmes. It is suited for a project manager with a solid background in cards, payments, loyalty schemes, or financial services, focused on major customer engagement transformation initiatives.

Key Responsibilities

• Oversee the complete business project lifecycle, including milestones, dependencies, risk management, decision points, deliverables, and timelines.
• Lead the migration of existing cardholder loyalty and rewards programmes onto a new platform by liaising with client stakeholders and internal teams.
• Convert loyalty platform strategies and business goals into precise business and functional requirements, accompanied by actionable implementation plans.
• Collaborate effectively with various departments such as Cards, Loyalty, Marketing, Operations, Technology, Product, and Advisory, along with external partners.
• Maintain project governance via regular meetings, steering committee updates, comprehensive risk and issue monitoring, and decision tracking.
• Compile clear and concise progress reports, presentations, and updates for senior leadership and governance bodies.
• Assist in designing future loyalty propositions including programme structures, customer journeys, reward mechanisms, eligibility rules, and redemption experiences.
• Facilitate workshops and engagement sessions to align various stakeholders around business goals and implementation requirements.
• Coordinate business validation, user acceptance testing, operational readiness, and preparation for launch.
• Support the creation of migration, transition, and launch plans, especially where programmes require consolidation or migration.
• Monitor delivery progress, spot potential risks and dependencies, and work swiftly with stakeholders to resolve challenges.
• Ensure timely and quality completion of business deliverables to meet programme targets.
• Drive business readiness and stakeholder alignment toward an efficient platform rollout and successful programme launch.

Candidate Profile

• Approximately 5 to 7 years in business project management, preferably in banking, financial services, cards, payments, loyalty, or rewards domains.
• Proven track record in managing multifaceted business projects involving multiple stakeholders and workstreams.
• Solid understanding of credit/debit cards, loyalty programs, reward proposals, or customer engagement strategies.
• Experience in implementing or revamping loyalty, rewards, CRM, or customer engagement platforms is advantageous.
• Strong skills in translating business aims into structured requirements, project timelines, and deliverables.
• Demonstrated experience coordinating efforts between business and technology teams, external vendors, and third parties.
• Exceptional stakeholder management capability, including communication with senior management.
• Experience leading workshops, governance processes, tracking risks and dependencies, and preparing executive updates.
• Analytical problem-solving skills with strong commercial insight.
• Highly organized, proactive, adaptable, capable of managing shifting priorities and requirements.
• Excellent verbal, written, and presentation communication abilities.