Project Manager

Overview

Apsons Greentech Private Limited seeks a diligent Project Manager to oversee daily service operations, including installation, maintenance, and complaint handling within the Pune region. The role involves managing technician schedules, ensuring timely customer service, and maintaining accurate operational records.

Key Responsibilities

• Plan and allocate daily assignments for technicians covering service, installation, maintenance, and complaint visits.
• Work closely with technicians to guarantee punctual arrival at customer locations.
• Monitor all service requests including scheduled, pending, completed, and rescheduled tasks.
• Track technician attendance, productivity, and daily output metrics.
• Communicate with customers to coordinate service appointments and follow-ups effectively.
• Ensure timely resolution of all customer complaints and service inquiries within agreed deadlines.
• Maintain detailed daily service records and compile operational reports using Excel.
• Identify any operational delays or issues and implement immediate corrective actions.
• Collaborate with Sales, Customer Support, and Management teams to facilitate seamless operations.
• Follow up post-service completion to ensure customer satisfaction is upheld.

Candidate Profile

• Strong communication skills and effective coordination capabilities.
• Proficient in follow-up techniques and problem-solving under pressure.
• Adept at managing multiple technicians and handling various customer requests simultaneously.
• Competent with MS Excel and familiar with basic computer functions.
• Ability to thrive in a dynamic, fast-moving work environment.
• Previous experience in service operations, field technician coordination, or related sectors such as water purifier/RO or appliance servicing is advantageous.